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Effective Questions to Support Problem Solving Thinking

A few weeks ago I joined my coach, friend and colleague Margie Hagene at a San Francisco hospital to help them learn and practice problem solving thinking through the Thedacare Center for Healthcare...

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“Live less out of habit and more out of intent”– Intentions for 2016

I recently saw the quote “Life less out of habit and more out of intent” (source unknown) and it really resonated with me, especially as I have been thinking about my goals and intentions for 2016....

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Gemba visit: Tokyo hospital with strong commitment to quality improvement...

When I met with the President of a Tokyo metropolitan hospital a few weeks ago, he invited me to attend upcoming monthly Quality Committee held monthly. The next meeting was less than two weeks later,...

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Coaching for Improvement – not just Lean, Toyota, or Silicon Valley methods…...

This past week I have been thinking a lot about the concept of coaching and what it means for us as leaders. I’ve spent time with Toyota leaders, taught a class on Lean Leadership, and [...]

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When to “A3”? – 3 problem solving tools to match the complexity of your problem

Have you ever wondered: “Does every problem require an A3?” I’ve been asked this question multiple times by different clients and readers of this blog over the past month and thought that you might...

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Why are Lean and Toyota methods rare in Japan’s hospitals? A Japanese...

Quality improvement approaches in Japanese hospitals It probably surprises many Westerners, where books such as Lean Hospitals by Mark Graban and organizations such as Thedacare and Virginia Mason are...

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Resources to help you get out of the habit of telling & create a continuous...

Getting out of the habits of telling and showing up as the “expert” are two of the most important habits to break if you want to create an organization filled with problem solvers. Lean Post Roundup [...]

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Effective Questions to Support Problem Solving Thinking

A few weeks ago I joined my coach, friend and colleague Margie Hagene at a San Francisco hospital to help them learn and practice problem solving thinking through the Thedacare Center for Healthcare...

View Article


“Live less out of habit and more out of intent”– Intentions for 2016

I recently saw the quote “Life less out of habit and more out of intent” (source unknown) and it really resonated with me, especially as I have been thinking about my goals and intentions for 2016....

View Article


Gemba visit: Tokyo hospital with strong commitment to quality improvement...

When I met with the President of a Tokyo metropolitan hospital a few weeks ago, he invited me to attend upcoming monthly Quality Committee held monthly. The next meeting was less than two weeks later,...

View Article

Coaching for Improvement – not just Lean, Toyota, or Silicon Valley methods…...

This past week I have been thinking a lot about the concept of coaching and what it means for us as leaders. I’ve spent time with Toyota leaders, taught a class on Lean Leadership, and [...]

View Article

When to “A3”? – 3 problem solving tools to match the complexity of your problem

Have you ever wondered: “Does every problem require an A3?” I’ve been asked this question multiple times by different clients and readers of this blog over the past month and thought that you might...

View Article

Why are Lean and Toyota methods rare in Japan’s hospitals? A Japanese...

Quality improvement approaches in Japanese hospitals It probably surprises many Westerners, where books such as Lean Hospitals by Mark Graban and organizations such as Thedacare and Virginia Mason are...

View Article


Resources to help you get out of the habit of telling & create a continuous...

Getting out of the habits of telling and showing up as the “expert” are two of the most important habits to break if you want to create an organization filled with problem solvers. Lean Post Roundup [...]

View Article
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